Last Updated: June 8, 2026 | Effective Date: June 8, 2026
At Birbull Shop , we take pride in the quality of every custom printed product. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are processed.
1. Custom Product Policy
All products sold by Birbull Shop are made-to-order custom printed products. Because each item is uniquely manufactured based on your design specifications:
- Returns for change of mind (e.g., "I don't want it anymore" or "I chose the wrong color") are not accepted.
- We strongly recommend reviewing your design mockup carefully on WhatsApp before approving it for printing.
2. Eligible Return Conditions
We accept returns and provide replacements or refunds only in the following cases:
- Transit Damage: Product received in damaged or broken condition due to shipping/handling.
- Print Defects: Misaligned print, smudged/faded colors, or peeling graphics that were not present in the approved mockup.
- Wrong Product: You received a completely different product or size than what was ordered.
- Missing Items: Items listed in your order are missing from the delivered package.
3. Reporting Window
- You must report any issue within 7 calendar days of receiving the product.
- Reports received after 7 days will not be eligible for return, replacement, or refund.
- Contact us on WhatsApp (+91 7597338323) or email support@birbull.shop to initiate a return.
4. Evidence Required
To process your return claim, you must provide:
- Clear photographs showing the defect, damage, or wrong item received.
- Video of unboxing (if claiming transit damage) — this helps us verify the claim with our courier partner.
- Your order ID / name / phone number used during the order.
Claims without photographic evidence cannot be processed.
5. Replacement Process
- Once your claim is verified (within 24-48 hours), we will offer a free replacement with the corrected product.
- Replacement products are printed and dispatched within 3-5 business days.
- If the same product cannot be reprinted, a full refund will be issued instead.
6. Refund Process
- Refunds are processed within 5-7 business days after claim verification.
- Refunds are credited to the original UPI ID or bank account used for payment.
- For COD orders, refund is transferred via UPI or NEFT to your provided account details.
- Shipping charges (if any) are refunded only if the error was on our part.
7. Order Cancellation
- Orders can be cancelled before printing begins — contact us immediately on WhatsApp.
- Cancellation requests made after printing has started cannot be accepted.
- Full refund is issued for successfully cancelled orders within 3-5 business days.
8. Return Shipping
- Return shipping costs for defective/damaged products are covered by Birbull Shop.
- We will arrange a reverse pickup or provide a prepaid shipping label.
- The product must be returned in its original condition and packaging.
9. Non-Returnable Items
- Products with minor color variations (±5-10% from the digital mockup) — this is inherent to custom printing.
- Products that have been used, washed, or altered after delivery.
- Items where the customer approved the design proof and the print matches the approved mockup.
10. Contact for Returns
To initiate a return or refund claim:
- WhatsApp: +91 7597338323 (fastest response)
- Email: support@birbull.shop
- Address: Birbull Shop, Opp Bheroji Mandir, Renwal Road, Jaipur — 303603