Last Updated: June 8, 2026 | Effective Date: June 8, 2026
This Privacy Policy describes how Birbull Shop ("we," "us," or "our"), a custom printing business operating from Jaipur, Rajasthan, India, collects, uses, shares, and protects your personal information when you visit our website birbull.shop or engage with our services.
1. Information We Collect
We collect the following types of information to fulfill your orders and improve your experience:
a) Information You Provide Directly
- Contact Information: Full name, phone number, email address, and delivery address when you place an order or submit an inquiry.
- Order Details: Product selections, quantity, custom printing instructions, and design preferences.
- Design Files: Images, logos, text, and other creative assets you share via WhatsApp or our contact form for printing on your products.
- Communication Data: Messages exchanged via WhatsApp, email, phone calls, or our website contact form.
b) Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent, clicks, scroll depth, referral source, and navigation patterns.
- Cookies & Tracking Technologies: We use cookies, local storage, and pixel tags to enhance website functionality and track usage.
2. Cookies & Tracking Technologies
We use the following third-party analytics and advertising services:
- Google Analytics (Google LLC): Collects anonymized usage data to help us understand how visitors interact with our website. Data may be processed in the United States. Google Privacy Policy.
- Meta Pixel (Meta Platforms, Inc.): Tracks website events (page views, add-to-cart actions, purchases) to measure the effectiveness of our Facebook and Instagram advertising campaigns. Meta Privacy Policy.
- Essential Cookies: Required for shopping cart functionality, session management, and cookie consent preferences. These cannot be disabled.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
3. How We Use Your Information
Your personal information is used for the following purposes:
- Order Fulfillment: Processing your custom printing orders, creating design mockups, printing, packaging, and arranging delivery.
- Communication: Sending order confirmations, design proofs, shipping updates, and responding to inquiries via WhatsApp, email, or phone.
- Live Demo Scheduling: Confirming requested 1-on-1 sample demo sessions and sending meeting links via WhatsApp or email.
- Payment Processing: Facilitating payments via UPI (Google Pay, PhonePe, Paytm) or bank transfer. We do not store card or banking credentials.
- Advertising & Marketing: Running targeted advertising campaigns on Google, Facebook, and Instagram. Sending promotional offers via WhatsApp (strictly with your opt-in consent).
- Website Improvement: Analyzing usage patterns to improve website design, product offerings, and user experience.
- Legal Compliance: Maintaining records for GST, taxation, and regulatory compliance under Indian law.
WhatsApp Messaging & Opt-In Policy
In accordance with the Meta WhatsApp Business Policy:
- Explicit Opt-In: We only send automated or business-initiated WhatsApp messages (e.g. live-demo confirmations, design approvals, order dispatch alerts) to users who have provided affirmative consent through our website forms or direct contact.
- Opt-Out at Any Time: You can immediately opt out of receiving WhatsApp messages from us by replying "STOP" or "UNSUBSCRIBE" in our WhatsApp chat, or clicking the opt-out button on any interactive message. All opt-out requests are processed immediately.
- Zero Spam: We never buy third-party contact lists or send unsolicited spam broadcasts.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We share information only with:
- Logistics Partners: Courier companies (e.g., Delhivery, DTDC, India Post) receive your name, address, and phone number solely for delivery purposes.
- Payment Platforms: UPI payment gateways process transactions under their own privacy policies.
- Analytics & Ad Platforms: Google Analytics and Meta Pixel receive anonymized and pseudonymized usage data for reporting and ad optimization.
- Legal Authorities: If required by Indian law, court order, or government regulation.
5. Data Security
We implement industry-standard security measures to protect your data:
- Our website uses HTTPS/SSL encryption for all data transmissions.
- Design files shared via WhatsApp are stored temporarily and deleted within 30 days of order completion.
- Access to customer data is restricted to authorized personnel only.
- We do not store any payment card details, bank account numbers, or UPI PINs on our servers.
6. Data Retention
- Order Data: Retained for 3 years for tax, warranty, and customer service purposes.
- Design Files: Deleted within 30 days after order delivery, unless you request retention for future reorders.
- Analytics Data: Retained as per Google Analytics and Meta Pixel default retention policies (typically 14–26 months).
- Communication Records: WhatsApp chat history is retained on your device. Our records are maintained for 1 year.
7. Your Rights
Under applicable Indian data protection laws and GDPR/CCPA (where applicable), you have the right to:
- Access: Request a copy of personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention obligations).
- Opt-Out: Unsubscribe from promotional communications at any time.
- Data Portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at support@birbull.shop or WhatsApp +91 7597338323. We will respond within 30 business days.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites (WhatsApp, Google, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights:
- Business Name: Birbull Shop
- Address: Birbull Shop, Opp Bheroji Mandir, Renwal Road, Jaipur — 303603, Rajasthan, India
- Phone/WhatsApp: +91 7597338323
- Email: support@birbull.shop